Terms and Conditions

This website is owned and operated by Allen & Heath Limited (referred to as “A&H/we/our/us”), a company registered in England and Wales, whose registered office is at Kernick Industrial Estate, Penryn, Cornwall, TR10 9LU. The company registration number is 04163451 and the VAT registration number is GB 876 3336 94.

BY ACCESSING THIS WEBSITE AS A USER (REFERRED TO AS “YOU/YOUR”) YOU ACKNOWLEDGE AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER WITH US OR ORDER FROM US. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEBSITE.

Contact details are as follows:
Trading address:
Kernick Industrial Estate
Penryn
Cornwall
TR10 9LU
United Kingdom

 

Email: playdifferently@allen-heath.com
Telephone: +44 (0) 1326 372070
Fax: +44 (0) 1326 377097

Support:
Email: pdsupport@allen-heath.com
Telephone: +44 (0) 1326 372070

 

1.     INTRODUCTION

a)     We reserve the right to change these terms and conditions at our sole discretion and without notice. The prevailing terms at any time will be those included in this statement.

2.     ORDERING FROM US

a)     Once your order has been placed you will receive an email confirmation of receipt.  Our acceptance of an order and the completion of a contract between you and us takes place when we despatch the order even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

b)    We reserve the right to decline an order where:

(1)  the goods are not available

(2)  we cannot obtain authorisation for your payment or we suspect fraud

(3)  there has been an error in product pricing or description

(4)  we are prevented for legal reasons from entering into a contract with you

3.     PRICING

a)     All prices are in Pounds Sterling and include all taxes (where applicable) at the current rates and delivery charges.

4.     PAYMENT

a)     A&H takes payment immediately and all goods are subject to availability. In the event that we are unable to supply a product within a reasonable time, we will inform you of this as soon as possible.

b)    In the interests of preventing fraudulent use of credit, debit and charge cards, the names, addresses and other information supplied during the order process will be validated against commercially available records (e.g credit reference services, electoral roll data,). By ordering from this website you consent to such checks being made. Any information given may be disclosed to a registered credit reference agency which may keep a record of the information. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

5.     DELIVERY

a)     For security reasons all goods must be signed for on delivery.

b)    We will endeavour to deliver your order within thirty working days. However, for initial pre-orders and times of high demand we may not be able to meet this target. In which case we will let you know by email to the address you supplied during the ordering process.

6.     CANCELLATION AND RETURNS POLICY

a)     All goods and services are sold in accordance with The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No.2334). This regulation essentially ensures that the consumer is given clear information about the goods and services the supplier is offering, is provided with an order confirmation via email and has a cancellation period of 30 days from the day after the date of delivery – during which time the consumer may cancel the contract by notifying the supplier of their request to cancel either in writing or by email.

b)    If you wish to cancel your order during the cancellation period set out above, please notify us in writing by letter, fax or by email.

c)     Once you have notified us that you wish to cancel the contract with the cancellation period, either before or after you have received the goods, you  should return the goods to us within a reasonable time period and take reasonable care in doing so. The risk and cost of returning the goods to us will be your responsibility unless you have notified us that the goods are faulty and the fault is verified by us.

d)    Upon cancellation of the contract, once we have received the returned goods we will arrange a credit in full of the money paid to us, including the cost of delivery of the goods to you. This will be made to the card or account used by you to make the original payment and will be made within twenty working days of receipt by us of the goods.

e)     Goods should be returned in the original packaging, complete and in ‘as new’ condition. You have a duty to take reasonable care of the products while in your possession and during the cancellation period to maintain them in the condition in which they were supplied by us. If goods are not in “as new” condition when we receive them we reserve the right to withhold part of any repayment to cover loss in value of the goods as a result of their degradation.

7.     COPYRIGHT

a)     The content of this website is subject to UK laws governing copyright and intellectual property. Reproduction and distribution of material contained on this site is expressly forbidden without our prior written consent

8.     WEBSITE ACCESS

a)     We endeavour to provide continuous service. However, there may be occasions when system breakdowns or maintenance result in the site being unavailable. We will do our best to keep such occurrences to a minimum, but cannot rule them out completely.

9.     DISCLAIMER

a)     Whilst we endeavour to ensure that information on this website is accurate we do not warrant its completeness and accuracy. We reserve the right to make amendments from time to time, without prior notice.

10.  LIABILITY

a)     Save as precluded by law, we and any of our group companies, officers, directors, employees, shareholders or agents of any of them will not be liable for any  losses or damage that you suffer under the contract which were not a foreseeable consequence of breach of the contract. We are not responsible for indirect losses which were not contemplated at the time of the contract including, but not limited to, any loss of income or profits, loss of business or goodwill, loss of data, loss of opportunity.

b)    We are not liable for losses that arise in connection with this website, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

c)     Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) or any liability which cannot be excluded or limited under applicable law.

d)    You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.

11.  IMPOSSIBILITY OF PERFORMANCE

a)     A&H shall be relieved of its obligations to perform the contract to the extent that the performance thereof is prevented by events or circumstances beyond our reasonable control including, but not limited to, fire, industrial dispute, war, labour disturbance or causes beyond our reasonable control.

12.  GOVERNING LAW AND JURISDICTION

a)     These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

b)    In some countries access to this website may be prohibited or illegal. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

13.  MISCELLANEOUS

a)     If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

b)    Retention of title: We retain the ownership of the goods up until the complete payment of the agreed compensation.